Help & FAQs

At MOZI we get lots of enquiries regarding our products, online store and boutiques. To try and provide you with a location to quickly find some answers to questions you may have we have developed these FAQs.

If you can't find an answer to your question here please speak to our friendly customer service staff between 9am-5pm AEST Monday to Friday on +61 3 9838 2480 or email us at online@mozi.com.au - we'd love to help you with your enquiry.


1. HOW DO I BECOME A MEMBER MOZI?

To become a Friend of MOZI simply create an online shopping account or sign up at one of our boutiques. To create an online shopping account simply click Create Account and follow the steps. We can then keep you up to date on all of the latest MOZI products and news!


2. DO YOU HAVE A CATALOGUE?

MOZI releases the MOZI TIMES publication at the beginning of each season. It is an inspiring read, showcasing the latest and greatest from the wonderful world of MOZI. To receive a copy of the MOZI TIMES simply sign up to our newsletter.


3. DOES MOZI OFFER AN ONLINE GIFT WRAPPING SERVICE?

As your go-to for all things gifting, MOZI is delighted to offer you a gift wrapping service. This option can be selected during the checkout process.


4. HOW DO I OBTAIN SPONSORSHIP/DONATION FROM MOZI FOR MY COMPANY/EVENT?

All sponsorship/donation requests can be forwarded to info@mozi.com.au and we aim to give you an answer within one working week. Please note, we receive several of these requests on a daily basis, and as much as we would love to say yes to every request, unfortunately we cannot participate in them all.


5. DOES MOZI SELL ONLINE GIFT VOUCHERS?

MOZI currently does not offer online gift vouchers. This however an enhancement we have in the pipeline, so stay tuned!


6. CAN MOZI INSTORE GIFT VOUCHERS BE USED ONLINE?

Unfortunately no - at this point in time MOZI in store gift vouchers must be used in store only.


7. DOES MOZI OFFER WHOLESALE OPPORTUNITIES?

MOZI does indeed offer wholesale opportunities. To find out more please visit our wholesale enquiries page.


8. I WOULD LOVE TO WORK AT MOZI, WHERE CAN I VIEW YOUR CURRENT JOB OPENINGS?

All positions that are currently available can be viewed on our website under join our team.


9. WHERE ARE YOUR MOZI STORES LOCATED?

Please click here to view all MOZI store locations. This can also be found under the Locate A Store link at the top of our website


10. WHAT DO I DO IF I WANT A REFUND OR EXCHANGE ON A MOZI PRODUCT?

Please refer to our returns policy page.