FAQs

Please browse through our help section to find an answer to your question.

    how to order

    step 1: adding items to your bag
    Browse through the website and click on a product image for more detailed information.
    Select the quantity you would like to order and click on the "add" button.

    If a specific product is currently out of stock or has been sold out, "sold out" will be displayed in the description.

    If you want to add more items to your cart click the "continue shopping" button.

    step 2: your shopping cart

    To amend the quantity

    • Change the number in the "Qty" box
    • Select the "Change Qty" button.
    • The cart will update your order.

    To delete an item from your cart

    • Change the quantity to zero (0) next to the item you wish to remove.
    • Click the "Change Qty" button to update your order before proceeding to the checkout.

    When you are happy with your selections, click the "Complete Order" button and complete your contact, delivery and payment details.

    step 3: checkout - contact & delivery details (secure area)
    Our checkout will prompt you to enter your contact and delivery details. Once you have completed all the fields marked with an asterisk (*), please select the "Next: Shipping Method" button. Please make sure your email address and phone number are correct.

    The next window will display your contact & delivery details in a secure area and you will notice the security lock in the bottom right hand corner of your browser. The security lock ensures your order & payment details are encrypted and remain secure over the internet.

    step 4: confirm details
    It is important that you confirm your order, then complete the payment details. Please check your order and payment details carefully. When you are satisfied with the information please select the "Next: Payment Details" button.

    Step 5: payment details
    Complete your credit card details, ensuring that all the fields marked with an asterisk (*) are completed. Click "Submit Order".

    When we receive your order, we will send you an email and invoice with your order details attached. If there are any problems with your order please contact us on (03) 9885 9789.

    deliveries / shipping

    standard delivery within australia
    Standard delivery for Australian orders is by Australia Post surface mail and generally takes 3-7 business days. Please note, your parcel must be signed for upon delivery so please nominate an address for shipping where you will be during business hours. We can ship to P.O. Boxes.

    Freight charges are calculated by cubic weight using Australia Post's standard national postal rates. This amount can be seen before you fill in your credit card details on the online shop.

    international deliveries
    Standard delivery for International orders is by Air Mail and generally takes 7-14 business days. Standard delivery for New Zealand orders is by Australia Post air mail and generally takes 5-10 business days.

    Freight charges are calculated by actual weight using Australia Post's standard international postal rates. This amount can be seen before you fill in your credit card details on the online shop.

    late deliveries
    If you have not received your order within the days specified please contact MOZI on (03) 9885 9789.

    returns

    To read the MOZI returns policy click here.

    GST / taxes

    A charge of 10% GST is included in the retail price shown.

    No GST on international orders

    currency

    All prices are shown in Australian dollars.

    privacy policy

    To read the MOZI privacy statement please click here.